How can we help?

Yes, but the tracker can only be linked to one account. However, you can sign in to multiple devices using the same account to track the tracker on multiple devices.

🔵 Static: The vehicle is stationary. No movement is detected.
🟠 Sleep: The tracker is in sleep mode. This usually happens when the battery level is low, so the tracker can stay active as long as possible.
🟢 In motion: The vehicle is moving. The tracker is recording and transmitting real-time location data.
⚫ Offline: The tracker is not connected to the network. Check to make sure the tracker is properly connected and turned on. If the problem persists, please contact us.
⚪🔒 Inactive: There may be an incorrect setting or configuration. Please contact us so we can check this for you and resolve the issue.

There are several factors that affect a tracker’s battery life:

• Battery indicator displays in 10% increments: On the EYON tracker, the battery level is displayed in 10% increments. This can make it seem as though the battery is suddenly draining faster (for example, from 90% to 80%). In reality, the battery level is simply displayed in larger increments.
• Active vs. Standby Use: When the vehicle is stationary, the tracker is usually in an energy-saving standby mode. As soon as movement is detected, the tracker becomes active and transmits location data, which consumes more battery power.
• Additional features use more power: Features such as motion alerts, geofencing, and frequent location updates cause the tracker to send data more often. This can increase battery usage.
• Signal Strength: If the GPS or cellular signal is weak, the tracker has to work harder to connect, which can drain the battery more quickly.

Tips for saving battery life:
Place the tracker in a fixed location so that unnecessary vibrations or movements do not cause it to activate unnecessarily.
Use only necessary alerts.
Make sure the tracker is in a location with good GPS and cellular signal reception.
Checking the battery status occasionally will prevent the tracker from shutting down unexpectedly.

Push notifications have two settings: on or off. If you only receive notifications when you open the app, this usually means that the app is not allowed to run in the background on your phone. As a result, the app cannot receive notifications until you open it manually.

This is often caused by phone settings or apps such as antivirus software, VPNs, or power-saving features.

Check the following:

• Make sure the app has all the necessary permissions, such as notifications, location, and mobile data.
• Check whether the app is allowed to run in the background.
• Check your phone settings to make sure notifications for the app are turned on.
• Some VPN or antivirus apps may block push notifications.
• Battery-saving mode or aggressive app management may cause the app to close automatically.
• Check whether the app has access to the internet via Wi-Fi and mobile data.

If notifications still aren’t working, try the following:

1. Delete the app from your phone.
2. Reinstall the app.
3. During installation, grant all permissions and allow all notifications.
4. Restart your phone.

If you still haven’t received any notifications after that, please contact our support team so we can look into this further.

Our EYON Trackers offer global coverage in 172 countries.
Below is a list of the countries where the trackers provide coverage:

• Afghanistan
• Albania
• Algeria
• Andorra
• Angola
• Anguilla
• Antigua and Barbuda
• Argentina
• Armenia
• Aruba
• Australia
• Austria
• Azerbaijan
• Bahamas
• Bahrain
• Bangladesh
• Barbados
• Belarus
• Belgium
• Benin
• Bermuda
• Bolivia
• Bonaire (Netherlands Antilles)
• Bosnia and Herzegovina
• Brazil
• British Virgin Islands
• Bulgaria
• Burkina Faso
• Cape Verde
• Cambodia
• Canada
• Cayman
• Chile
• China
• Colombia
• Croatia
• Costa Rica
• Cuba
• Curaçao (Netherlands Antilles)
• Cyprus
• Czech Republic
• Denmark
• Dominica
• Dominican Republic
• Ecuador
• Egypt
• El Salvador
• Equatorial Guinea
• Estonia
• Faroe Islands
• Finland
• France
• French Guiana
• French Polynesia (Tahiti)
• Gabon
• Germany
• Georgia
• Gibraltar
• Great Britain
• Greece
• Greenland
• Grenada
• Guadeloupe (French Antilles)
• Guam
• Guatemala
• Guernsey
• Guyana
• Haiti
• Honduras
• Hong Kong
• Hungary
• Iceland
• India
• Indonesia
• Iraq
• Ireland
• Isle of Man
• Israel
• Italy
• Ivory Coast
• Jamaica
• Japan
• Jersey
• Jordan
• Kazakhstan
• Republic of Korea
• Kosovo
• Kuwait
• Kyrgyzstan
• La Désirade (French Antilles)
• Laos
• Latvia
• Lebanon
• Les Saintes (French Antilles)
• Libya
• Liechtenstein
• Lithuania
• Luxembourg
• Macau
• Malaysia
• Malta
• Mariana Islands
• Marie Galante (French Antilles)
• Martinique (French Antilles)
• Mauritius
• Mayotte
• Mexico
• Moldova
• Monaco
• Mongolia
• Montenegro
• Montserrat
• Morocco
• Mozambique
• Nepal
• Netherlands
• New Caledonia
• New Zealand
• Nicaragua
• Nigeria
• North Macedonia
• Norway
• Oman, Sultanate of
• Palau
• Palestine
• Panama
• Papua New Guinea
• Paraguay
• Peru
• Philippines
• Poland
• Portugal
• Puerto Rico
• Qatar
• Réunion
• Romania
• Russia
• Saint Barthélemy
• Saint Kitts and Nevis
• Saint Lucia
• Saint Martin (French part)
• Saint Vincent and the Grenadines
• Saudi Arabia
• Senegal
• Serbia
• Sierra Leone
• St. Maarten (Netherlands Antilles)
• Singapore
• Slovak Republic
• Slovenia
• South Africa
• Spain
• Sri Lanka
• Suriname
• Sweden
• Switzerland
• Tajikistan
• Taiwan
• Tanzania
• Thailand
• Togo
• Trinidad and Tobago
• Tunisia
• Turkey
• Turks and Caicos Islands
• Ukraine
• United Arab Emirates
• Uruguay
• USA
• U.S. Virgin Islands
• Uzbekistan
• Venezuela
• Vietnam

By “lifetime free tracking,” we mean that the tracking service remains available at no cost as long as the product is functional and actively in use. There are no fixed subscription fees or time limits associated with this service.

This means:

✅ No monthly or annual fees for the basic tracking services.
✅ No hidden fees or automatic subscriptions.

The EYON tracker was developed for both business and personal use, with a strong emphasis on professional applications. The solution is suitable for anyone who wants to monitor and secure vehicles, machinery, or valuable items. For businesses, EYON offers extensive capabilities for fleet management, vehicle and trip logging, and real-time tracking of company assets. Thanks to its reliable tracking and clear reports, the tracker is ideally suited for professional use and business environments.

In addition to business use, the EYON is also an excellent choice for individuals. Examples include protecting a vehicle against theft or monitoring a valuable item or vehicle. Individuals benefit from the same reliable technology and user-friendly app as business users.

In short, the EYON is suitable for both businesses and individuals, but was developed with a strong focus on business applications and professional use.

Yes. Even though the tracking service is offered with free lifetime access, this does not mean there is any compromise on quality or reliability. EYON products are developed by GPS-Partner in Oud-Beijerland, a company with more than 15 years of experience in tracking technology. The free service is a deliberate choice, but the underlying technology and infrastructure remain professional and stable.

The trackers combine advanced hardware with smart software and utilize multiple positioning technologies to achieve the most accurate location tracking possible. Their accuracy and performance are comparable to—or even better than—many common GPS systems on the market.

In addition, the system features a very user-friendly app that clearly displays locations, notifications, and history. This allows users to easily manage their tracker and gain real-time insights without any technical knowledge.

In short, free tracking does not mean lower quality. On the contrary: the focus is on reliable technology, high accuracy, and a user-friendly experience—all without recurring subscription fees.

Yes. We offer both an online platform and a mobile app for managing your EYON tracker.
The app is primarily designed for ease of use and quick access, while the online platform offers more extensive features and capabilities.

Important: You can only add your tracker to your account in the mobile app.

🌐 Online platform

Our online platform is available at: platform.eyon.nl

The platform offers the most comprehensive features and capabilities. Here, you can view real-time locations, analyze history, adjust settings, view reports, and manage advanced features. The platform is more comprehensive than the mobile app and is intended for users who want full control and in-depth insight into their trackers.

📱 Mobile app

Android: https://play.google.com/store/apps/details?id=com.ww.eyon&hl=nl
iOS: https://apps.apple.com/nl/app/eyon/id6740469217

The mobile app is designed to provide quick access to and basic management of your tracker. Through the app, you can easily view location data and receive notifications.